Person-centred: The Future for People with Disabilites

At CareDirector, we believe that the people who receive care should be involved in decisions about their care planning, decisions and delivery, to achieve their highest potential. Our innovative solutions help organizations, individuals and their families communicate, innovate, and work toward the highest standard of care.

Person-centered practice is the new standard of care in places like Minnesota, person-centered practices inform all areas of service delivery. Minnesota’s Department of Human Services strives to ensure that every person who receives long-term services and supports or mental health services can live, learn and enjoy life in an integrated setting. Central to this approach is a person-centered support system that uses language which reflects the strengths and interests of each individual, not just their disability.

Person centered care requires a lot of communication between providers, individuals, families and caregivers. CareDirector facilitates and documents this communication.  Providers can communicate with participants, family members and guardians in real time. Individuals and their families can use the person-centered Consumer portal  to complete forms, book appointments and communicate with their care team. CareDirector manages all the data and workflows.

We understand the issues providers face, because the CareDirector team includes people who have worked in health and human services organizations, and know the benefits of using person-centered language, and a person-centered approach. This informs all our development.

We all like to make our own decisions, and we resent people who think they know “what is best for us.”  People with disabilities are no different. Becoming an active participant rather than a passive recipient changes lives

Be the change in your organization in 2017. Integrate person-centered practices and language into your organization today.

To find out more about CareDirector, and our person-centered philosophy, read our story here


CCWIS – Strategies to Prepare

Following on from our last blog post on 5 Key Things to know about modular, this will be the second in a series of posts on the Children’s Bureau’s (Administration for Children and Families) new federal ruling: the Comprehensive Child Welfare Information Systems (CCWIS) . This ruling gives agencies the opportunity to use modern technology offerings and tailor their information needs to match their program requirements.

The Notice of Intent period for CCWIS started in August 2016 and will end in July 2018. That doesnt leave much time to start the procurement process.  When designing a technology solution, think about how it can best meet your business needs, organizational structure and how you can get the most value from your solution. Here are top questions to ask yourself when preparing for this crucial time ahead:


1.Business Needs: Will it ultimately help staff to manage cases more effectively and support managerial decision making?

Review and evaluate your current business structure by investing time upfront on business process, data and best- fit/feasibility analyses to determine if your needs will be appropriately and adequately met. Consider how your business needs will be achieved through interoperability, modularity, and data quality against potential solutions.


2. Organizational Structure: Can it be easily and locally tailored to meet evolving case management and business process needs?

Investing in a new case management system is among the most important decisions a state or local agency can make. Think about how restructuring your business model will allow you to gain efficiencies, enhance data quality and most importantly, improve outcomes for children, youth and families.


3. Value: Can a COTS solution like CareDirector, which doesnt require a large team of management consultants and software engineers, be the right fit and “value” to support your agency? 

With the CCWIS modular focus, there is the ability to leverage value for certain components. CareDirector provides the ability to pre-populate information allready in the system for ease of recording information and completing asessments and case plans. This reduces time spent on manual documentation, paperwork and juggling information from multiple sources or data systems.


As the new CCWIS regulations’ concentrate on flexible data quaility and data sharing, Stakeholders now play a key role in inetroperability as states begin to share what they have learned. Stay informed.

For more information about how CareDirector can help design and implement your CCWIS compliant solution visit our website here

Microsoft Dynamics

CareDirector recently exhibited at OPRA and NASDDDS, two conferences which focused on person-centered care, and the latest policy and technology trends for providers. We understand the challenges providers face in delivering high quality, person-centered care while trying to make a limited supply of money stretch, as the landscape shifts and funding models change.  Agencies must be flexible, imaginative and efficient in order to survive and thrive in this new environment.

Technology can help you overcome these challenges. For instance the Ohio Department of Developmental Disabilities use Dynamics CRM as their technology platform. Their system “Imagine” oversees a statewide system of supports and services for over 100,000 people with developmental disabilities and their families. 88 County Boards of developmental disabilities deliver programs and services to county residents. The Ohio Department of Developmental Disabilities (DODD) along with 18 county partners referred to as the “county collaborative” embarked on a “person centered” business transformation process. Before Imagine, many county Boards relied on paper, and/or a mix of spreadsheets, databases and processes unique to the specific county. An integrated system changes everything.

Imagine and the Ohio DODD both help organizations see tangible benefits, including:

  • Reduced administrative expense
  • Increased collaboration, resource and information sharing across counties (agencies)
  • Reduced processing time for service delivery due to the efficiency gains in the person centered approach
  • Standardized Individual Service Plan process (ISP)
  • HIPAA compliance


CareDirector first selected and invested in the robust and flexible Microsoft Dynamics CRM platform for our integrated health and human services solution over 20 years ago. We are the first and only company to develop an integrated case management and billing solution on this award-winning and industry standard platform. We are delighted that Ohio DODD chose the same platform for the same reasons for Imagine, and that the citizens of Ohio are seeing the benefits.

NASDDDS 2016: Maximize Reimbursement

CareDirector will be exhibiting at this year’s NASDDDS Directors Forum in Virginia. This years conference is all about Moving From Plans to Practice. With the new federal HCBS requirements making it easier for states to create person-centered plans through community inclusion and integration, here are our top tips on how CareDirector can maximise your reimbursement:


Maximize Reimbursement

  • Manage authorizations – Set up, approval and auto tracking of units and dates 
  • Maintain documentation electronically – including signed Freedom of Choice
  • Electronic authorization, claims, reimbursement – Invoice 837 electronic billing and configurable paper –      invoices
  • Financial reporting – Track activities against service authorizations and automatically calculate and bill for services.
  • Waiver Services – Manage eligibility, re-enrollment date
  • Track and bill – Case Management, Therapy, Classes, Groups, Employment and Vocational Services, Residential and Community Based services.


To find out more about CareDirector’s flexible financial and case management capabilities check out our video