Top 3 Healthcare Trends in 2017

Despite the changes afoot in the US healthcare industry the move towards value-based care looks set to continue. Healthcare agencies and providers will therefore need to build and find new programs and approaches as 2017 marches on. This new era of health brings the promise of better value and improved outcomes for patients. Here are some of the 3 key trends CareDirector sees providers having to face in the year ahead.

  1. Patient-Centred Care

The pressure to reduce costs and improve quality is happening regardless of the ACA’s fate. It is estimated that 10 per cent of the world’s population will be over 65 by 2018. This is putting a strain on resources – through pressure to reduce costs and an even greater pressure to show better value. The focus has now moved away from outcomes such as money and infrastructure towards a person-centred approach. This will mean that agencies and providers will need to invest in operational efficiencies that optimise programs, products and services. Therefore a long term return on investment from IT suppliers and contracts is needed.

2. Revenue Cycle Management

The move towards patient-centred care has also created a trend for moving healthcare costs towards the patient. Health care providers and agencies need to strengthen their revenue cycle functions and strategies. To improve patient satistfaction and revenue collection providers and agencies should enhance their billing processes through integration.  By allowing users to bill and document for services rendered users can easily navigate through all areas of patient care through one simple and coordinated system.

3. Technology and Analytics

When you apply for a credit card, banks use predictive analytics to understand how likely you are to repay your debts. This analysis helps banks increase profit through better decision making about how they lend their money. Healthcare agencies and providers are now benefitting more and more from these same types of advances in technology, with a focus on achieving better outcomes for children and families. By using research-validated algorithms agencies now have access to tools that help improve stability and decrease time to permanency. These improved outcomes not only allow agencies to provide better care for their children and families, but they also help reduce the actual financial costs of doing so. 


CareDirector is hosting a unique webinar that will present research as well as demonstrate the solutions that enable Child Welfare Agencies to Use Predictive Analytics and Business Intelligence to Improve Placement Stability, Visualize Data and Reduce Costs


Register Here


Terry Moore, University of Kansas

Ann Knefel, PhD, CareDirector

Paul Epp, Foster Care Technologies


Facilitated by Richard Wells, CareDirector


The Case Workers Journey

Across the United States, child welfare agencies are under pressure to deliver services to vulnerable children and families.   Consider the above proverb: It takes a village to raise a child   An Agency Director receives the child welfare issue and assigns a case. A program manager plans and coordinates the test and user documentation […]

Person-centred: The Future for People with Disabilites

At CareDirector, we believe that the people who receive care should be involved in decisions about their care planning, decisions and delivery, to achieve their highest potential. Our innovative solutions help organizations, individuals and their families communicate, innovate, and work toward the highest standard of care.

Person-centered practice is the new standard of care in places like Minnesota, person-centered practices inform all areas of service delivery. Minnesota’s Department of Human Services strives to ensure that every person who receives long-term services and supports or mental health services can live, learn and enjoy life in an integrated setting. Central to this approach is a person-centered support system that uses language which reflects the strengths and interests of each individual, not just their disability.

Person centered care requires a lot of communication between providers, individuals, families and caregivers. CareDirector facilitates and documents this communication.  Providers can communicate with participants, family members and guardians in real time. Individuals and their families can use the person-centered Consumer portal  to complete forms, book appointments and communicate with their care team. CareDirector manages all the data and workflows.

We understand the issues providers face, because the CareDirector team includes people who have worked in health and human services organizations, and know the benefits of using person-centered language, and a person-centered approach. This informs all our development.

We all like to make our own decisions, and we resent people who think they know “what is best for us.”  People with disabilities are no different. Becoming an active participant rather than a passive recipient changes lives

Be the change in your organization in 2017. Integrate person-centered practices and language into your organization today.

To find out more about CareDirector, and our person-centered philosophy, read our story here


CCWIS – Strategies to Prepare

Following on from our last blog post on 5 Key Things to know about modular, this will be the second in a series of posts on the Children’s Bureau’s (Administration for Children and Families) new federal ruling: the Comprehensive Child Welfare Information Systems (CCWIS) . This ruling gives agencies the opportunity to use modern technology offerings and tailor their information needs to match their program requirements.

The Notice of Intent period for CCWIS started in August 2016 and will end in July 2018. That doesnt leave much time to start the procurement process.  When designing a technology solution, think about how it can best meet your business needs, organizational structure and how you can get the most value from your solution. Here are top questions to ask yourself when preparing for this crucial time ahead:


1.Business Needs: Will it ultimately help staff to manage cases more effectively and support managerial decision making?

Review and evaluate your current business structure by investing time upfront on business process, data and best- fit/feasibility analyses to determine if your needs will be appropriately and adequately met. Consider how your business needs will be achieved through interoperability, modularity, and data quality against potential solutions.


2. Organizational Structure: Can it be easily and locally tailored to meet evolving case management and business process needs?

Investing in a new case management system is among the most important decisions a state or local agency can make. Think about how restructuring your business model will allow you to gain efficiencies, enhance data quality and most importantly, improve outcomes for children, youth and families.


3. Value: Can a COTS solution like CareDirector, which doesnt require a large team of management consultants and software engineers, be the right fit and “value” to support your agency? 

With the CCWIS modular focus, there is the ability to leverage value for certain components. CareDirector provides the ability to pre-populate information allready in the system for ease of recording information and completing asessments and case plans. This reduces time spent on manual documentation, paperwork and juggling information from multiple sources or data systems.


As the new CCWIS regulations’ concentrate on flexible data quaility and data sharing, Stakeholders now play a key role in inetroperability as states begin to share what they have learned. Stay informed.

For more information about how CareDirector can help design and implement your CCWIS compliant solution visit our website here

Microsoft Dynamics

CareDirector recently exhibited at OPRA and NASDDDS, two conferences which focused on person-centered care, and the latest policy and technology trends for providers. We understand the challenges providers face in delivering high quality, person-centered care while trying to make a limited supply of money stretch, as the landscape shifts and funding models change.  Agencies must be flexible, imaginative and efficient in order to survive and thrive in this new environment.

Technology can help you overcome these challenges. For instance the Ohio Department of Developmental Disabilities use Dynamics CRM as their technology platform. Their system “Imagine” oversees a statewide system of supports and services for over 100,000 people with developmental disabilities and their families. 88 County Boards of developmental disabilities deliver programs and services to county residents. The Ohio Department of Developmental Disabilities (DODD) along with 18 county partners referred to as the “county collaborative” embarked on a “person centered” business transformation process. Before Imagine, many county Boards relied on paper, and/or a mix of spreadsheets, databases and processes unique to the specific county. An integrated system changes everything.

Imagine and the Ohio DODD both help organizations see tangible benefits, including:

  • Reduced administrative expense
  • Increased collaboration, resource and information sharing across counties (agencies)
  • Reduced processing time for service delivery due to the efficiency gains in the person centered approach
  • Standardized Individual Service Plan process (ISP)
  • HIPAA compliance


CareDirector first selected and invested in the robust and flexible Microsoft Dynamics CRM platform for our integrated health and human services solution over 20 years ago. We are the first and only company to develop an integrated case management and billing solution on this award-winning and industry standard platform. We are delighted that Ohio DODD chose the same platform for the same reasons for Imagine, and that the citizens of Ohio are seeing the benefits.

OPRA 2016 – Person-Centred Planning = Better Outcomes

CareDirector will be exhibiting at the 2016 OPRA Conference in Ohio on Nov 3rd. One of the main themes of this year’s conference is creating strategies for person-centered planning. To achieve better outcomes, service recipients must have control of their own care and choices. Provider software must facilitate access and collaboration between providers and recipients. The Affordable Care Act has meant that Person-centered planning is no longer driven by the organization. Instead it is now fully informed by the needs and preferences of the person receving those long term services and support (LTSS). CareDirector helps providers to address these changing dyanmics:


CareDirector empowers you to:


  • Individual Service Plans, outcomes,  goal tracking
  • Dashboards & summary screens for interactive access to care plans, goals, outcomes, case notes, client info
  • Workflows to:
    • Automate processes
    • Communicate critical information to care team
    • Schedule reviews, other tasks and send reminders to all stakeholders
    • Create paper or electronic communication to care team, other providers, client & family; auto-save correspondence to client record
  • Client and family engagement through – a secure client portal. (Great for self-directed services too)
    • Communicate with care team
    • Access to care plan, assessments, service authorizations;


At CareDirector we support client self-determination. By applying the principles of customer service technology to health and human services. CareDirector helps human services organizations collaborate with the people they serve, improves outcomes and organizational performance.

If you have any comments or questions,please let us know

CareDirector will be at booth #34 at OPRA. Please stop by. We’d love to meet you





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CCWIS – 5 Key Things to know about Modular Following on from our last blog post on our open mic session with the Children’s Bureau: The CCWIS Report. This will be the first in a series of posts on the Children’s Bureau’s (Administration for Children and Families) new federal ruling, the Comprehensive Child Welfare Information Systems (CCWIS) […]

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Five important questions to ask when choosing case management software CareDirector recognizes that it’s not an easy process to select the right software solution for your organization. You need to find a solution that meets your needs today, with the flexibility to help you move with confidence into the future. You also need a technology […]

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