New York State Office for the Aging (NYSOFA)


New York State Office for the Aging (NYSOFA)

The mission of the New York State Office for the Aging (NYSOFA) is carried out through a network of 59 local Offices for the Aging and organizations providing home- and community-based programs offering older persons across to a well-planned, coordinated package of in-home and other supportive services designed to support and supplement informal care.

The Solution

NYSOFA is working with CareDirector in partnership with Peer Place, to provide a single, state-wide application to replace multiple independent applications managed by local AREA Agencies for Aging for data collection, reporting, assessment, and case management. CareDirector has replaced and enhanced NYSOFA’s vendor-hosted NY Connects website and state-wide NY Connects Long Term Services and Supports Resource Directory ( This includes the migration of data contained in the current Resource Directory. Due to a funder requirement state-wide project was implemented in only five months. There are up to 500 users across the state in 59 regional offices serving thousands of consumers.

By Using CareDirector NYSOFA Can:

  • Record, track and measure compliance with the reporting of critical incidents, including accidents and other serious occurrences
  • Document the Risk Management Plan, notifying staff when it changes, and tracking compliance
  • Enter comprehensive Care Plans and track Goals, measuring progress individually, and program performance
  • Quickly enter Services against payer service agreements, and electronically move services directly from the point of service delivery to billing
  • Document class schedules and Daily Attendance, time spent in Vocational Services such as Work Production and on Job Sites
  • Easily manage Residential Room and Board services, including tracking absences